Terms of service

Terms of Service for The Wicksmith Candle Company

Effective Date: [April 1, 2025]

Thank you for choosing The Wicksmith Candle Company. By using our website and purchasing our products, you agree to the following Terms of Service. Please read these terms carefully before using our services.

1. Acceptance of Terms

By accessing or using The Wicksmith Candle Company website and services, you agree to comply with these Terms of Service. If you do not agree with these terms, please do not use our services.

2. Products and Services

The Wicksmith Candle Company offers a variety of hand-poured, clean-burning, non-toxic candles made from 100% soy wax. We also provide custom scent creation services through our physical store and online platform. We strive to ensure all products are accurately described on our website, but we reserve the right to change product details, pricing, or availability without prior notice.

3. Orders and Payment

When you place an order with The Wicksmith Candle Company, you agree to provide accurate information for shipping, billing, and contact purposes. All payments must be made in full at the time of purchase, and we accept various payment methods as outlined on the website.

By placing an order, you confirm that you are authorized to use the payment method, and the information provided is accurate.

4. Shipping and Delivery

We will make every effort to process and ship your order promptly. Shipping fees and delivery times may vary depending on your location and the shipping method selected. The Wicksmith Candle Company is not responsible for any delays, damages, or lost packages once the order has been handed over to the carrier.

5. Returns and Refunds

We offer a 30-day return policy for unused, unburned candles. If you are not satisfied with your purchase, please contact our customer service team at [contact@thewicksmith.com] to initiate a return. Returns must be in the original packaging and condition. Once we receive the returned item, we will process a refund to your original payment method. Please see our full [Return Policy](insert link) for more details.

6. Customer Responsibilities

You agree to use our products in a safe and responsible manner. Always follow the safety instructions provided with each candle, and never leave a burning candle unattended. The Wicksmith Candle Company is not responsible for any damages, injuries, or accidents caused by misuse of our products.

7. Intellectual Property

All content on our website, including logos, product images, descriptions, text, and designs, is owned by or licensed to The Wicksmith Candle Company. You agree not to reproduce, copy, or distribute any content without our express permission.

8. Privacy and Data Protection

We respect your privacy. Any personal information provided to us will be handled in accordance with our Privacy Policy. We will not share your information with third parties except for necessary transactions, such as shipping and payment processing.

9. Limitation of Liability

The Wicksmith Candle Company is not responsible for any indirect, incidental, special, or consequential damages arising from the use of our products or services. Our liability is limited to the amount paid for the products purchased.

10. Changes to Terms of Service

We reserve the right to update or modify these Terms of Service at any time without prior notice. Any changes will be posted on this page, and the updated terms will become effective immediately. We encourage you to review this page periodically for any updates.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the state of Utah, USA, without regard to its conflict of law principles. Any disputes arising under these terms shall be resolved in the competent courts of Salt Lake City, Utah.

12. Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at:

The Wicksmith Candle Company
Email: [contact@thewicksmith.com]
Phone: [8013027862]
Address: [962 E 900 S Salt Lake City, Utah 84105]

By using our website or purchasing from The Wicksmith Candle Company, you agree to be bound by these Terms of Service.