Shipping policy

Shipping Policy - The Wicksmith Candle Company

Thank you for shopping with The Wicksmith Candle Company! We want to make sure you have the best experience when receiving your candles. Please take a moment to review our shipping policy.

Order Processing

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders or if there are any delays due to unforeseen circumstances, your order may be delayed. We will notify you as soon as possible if this happens.

Shipping Rates & Delivery

Shipping rates are calculated at checkout based on your location and the shipping method selected. We offer various shipping options to accommodate your needs, including standard and expedited shipping.

  • Standard Shipping: 5-7 business days (continental U.S.)

  • Expedited Shipping: 2-3 business days

  • International Shipping: Varies depending on location (please note that customs duties may apply for international orders)

Shipping Address

Please ensure that the shipping address provided is correct. The Wicksmith Candle Company is not responsible for orders shipped to incorrect or incomplete addresses. If you need to make changes to your address, please contact us as soon as possible.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your order’s progress directly through the shipping carrier’s website.

Shipping Restrictions

We currently offer shipping within the United States.

Damaged or Lost Items

While we take extra care in packaging our candles, sometimes accidents happen. If your order is damaged or lost during transit, please contact us immediately at [contact@thewicksmith.com] with your order number and photos of the damaged goods. We will work with you to resolve the issue as quickly as possible.

Thank you for choosing The Wicksmith Candle Company! We look forward to delivering a warm, fragrant experience to your home. If you have any questions, feel free to reach out to our customer service team.